Frequently Asked Questions

Shipping

 

How much is shipping?

Shipping costs vary depending on the size and weight of the item/items. I offer free shipping in the UK on orders of £25 and over, free shipping to Europe on orders of £100 and over and free shipping to the USA and Canada on orders of £150 and over. Details on our shipping policy can be found here

How long will it take for my order to arrive?

Each order is different. The timeframe is described on each product page. I aim to dispatch within that timeframe (Usually earlier than the date set out) Please refer to the Shipping section for timeframes from the moment I dispatch your item. During busy periods dispatch timeframes are subject to change, rest assured you will be updated on this via email.

Can I collect my item from you?

Yes. I run a home based business. If you wish to collect the item from me please send me a message prior to ordering and I will waive the delivery fee (If there is a delivery fee).

How can I track my order?

Once your order has been dispatched you will receive an email with your tracking details. I mainly use UPS, so you just visit their site and put in your tracking number. All orders require a signature on delivery.

What happens if I don't receive my order?

I understand that problems do occur in the delivery network. If your tracking shows as lost or been delivered and you haven't received it, then please get in touch in whichever method you choose from the Contact Us page and I shall look into it for you. If the item is truly lost then I shall ask you whether you would like a full refund including the postage costs or whether you would like a replacement item made.

Do you accept returns or exchanges?

I do take special care in ensuring you are happy with your item prior to dispatching it. However, if you do wish to return an item then please visit our Returns & Refunds page where you will find details on how to do thisand more information on our policies.

Products

What materials do you use?

All of the items in the store are made from a mixture of plywood and MDF. I use a mixture of spray paints and acrylic brush paints and they are either finished in a matt or gloss varnish finish.

Can I hang any of the products outside?

No, unfortunately the products I have for sale on here are intended for indoor use only. If you do wish to have a sign made for outdoors, please let me know via the Contact Us page.

I've seen an item in your store, but I would like it in a different size or different colour.

If you have seen an item in my store and would like it in a different size or colour, whether that is smaller or larger, then please get in touch via the Contact Us page.

Can I send an image of something I would like made?

Sure! I am available to make bespoke items. You can see more details on this here. You can use the contact form to send a message and upload an image.

If I wanted something custom made, can you help with the design?

Yes I can. I usually make a couple of designs and you would get to choose which one you are happy with. This would also be your opportunity to tell me if there is something you are not happy with and would like me to change. Once you are totally happy with the design, then I shall get to work making it. I only charge for the work I put into cutting and making the item. I do not charge for designing the item.

Mailing List

Do I need to subscribe to your mailing list if I want to order something?

No, you can still purchase items from the store without subscribing to our mailing list.

Is subscribing to your mailing list free?

Yes it is completely free to subscribe to our mailing list, with no hidden costs.

What are the benefits of subscribing to your mailing list?

Our mailing list ensures our customers are updated when new products come available. You also receive 10% off your first order and news of when a new promotion is running on the website.

How do I subscribe to your mailing list?

Subscribing is easy, at the foot of the page there is a box where you input your email address and then click the subscribe button.