Returns & Refunds
We understand that it can be tricky to purchase goods online. We have tried to be accurate with our descriptions and size measurements so please read through each product page and feel free to contact us with any questions prior to completing your purchase.
- This policy sets out the returns policy for goods or services purchased through the online store operated by You Wooden Believe It.
- To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
- Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g., a downloadable software product) or a gift card or gift-wrapping service
- Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
- Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e., the goods or services provided are not faulty or were not described properly) within 14 working days. Custom made items and personalised items are exempt from this, as prior to dispatch every care is made to ensure you are happy with your custom-made item.
- If the item you purchased was faulty or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
- Where you would like to return a product you have purchased, please contact us at email@example.com to let us know that you will be returning the item.
- Pack your items responsibly, include the original invoice in the parcel and return the parcel, after you have contacted us. Please send to: You Wooden Believe It - Returns - 25 Wateville Road, London, N17 7PT. I recommend using a trackable delivery service for this.
- Once your return is received and inspected, we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within 14 days, depending on your banks processing time. Ifyou would like a replacement or gift voucher instead of refund, please let us know.
- If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
- If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
- If an item you purchased was in a sale, then it may not be eligible for a refund if you have changed your mind. If you are in any doubt, please contact us before making the purchase.